Why should I choose a Hawkeye Spa?

Hawkeye Spas are designed for the pleasure and benefit of your entire family. We focus specifically on seating arrangements that can ergonomically accommodate people of various shapes and sizes.

The result is a personalized hot tub that can be enjoyed by virtually anyone. In addition, our warranty and support services are among the best in the industry.

When shopping for a spa, we recommend that you entertain several possibilities before settling on one particular model. Be sure to discuss your options with our qualified sales representatives to help you in the decision.

What is covered under your warranty?

Every Hawkeye Spa is backed by a comprehensive warranty, covering 12 years on the spa structure, 3 years of replacement parts and 1 year of labor charges. This warranty is honored by both Hawkeye Spas and the authorized dealer from whom you purchased the unit.

Whom should I contact for general/warranty service on
my spa?

We recommend that you first contact your local dealer should you require assistance with your spa. This is generally the fastest way to resolve a problem. If for some reason you cannot contact your dealer, you can email our service department at service@hawkeyespas.com.

Do you sell factory direct?

No, we do not sell our spas direct to the consumer. Rather, we rely on
a meticulously selected network of dealers to market our products. By purchasing a Hawkeye Spa from an authorized dealer in your area, you’ll benefit from a trained delivery and installation team, as well as a local service and support outlet which could prove invaluable in the future.

How can I locate a dealer in my area?

To search for an authorized Hawkeye dealer in your area, click here

Who should I contact for replacement parts?

Parts for your Hawkeye Spa can be purchased directly from our parts department at parts@hawkeyespas.com. Be sure to include your spa’s model name and serial number when emailing. If you cannot locate this information, a digital picture of the spa and/or requested parts is often helpful.

How long will it take to receive my spa?

The time between purchase and delivery of your Hawkeye spa will vary by circumstance. If your dealer has the item in stock, it may only be a few days before the delivery is made. However, if your spa is a custom order you should allow 4-6 weeks for production and delivery time.

How much will it cost to run a Hawkeye Spa?

Electrical costs to run a spa will fluctuate based on ambient temperature and usage. Generally, we estimate the cost of running a Hawkeye spa to be about $1 per day. Since our spas are well insulated, the largest electrical cost is usually attributable to running the pumps, not the heater.

Are Hawkeye Spas difficult to maintain?

Maintaining a Hawkeye Spa is a simple task that should take no longer than 10-15 minutes a week. You will need to check the water chemistry at least once per week, and generally before you use the spa. We also recommend that you clean the filters with a garden hose every two weeks.

What will I need to install a Hawkeye Spa?

Hawkeye Spas require a dedicated 220V service that will need to be installed by a licensed electrician. (The Genesis and Gemini models can be run at 120V.) Additionally, the spa needs a flat, level surface to rest upon.

Is my deck strong enough to hold a spa when full?

You should contact a local contractor to ascertain the strength of you deck. To calculate the total weight of the spa when full, use this formula:

Spa Dry Weight + (Total Water Capacity x 8.34) = Total weight when full

Whom should I contact if I am interested in becoming a Hawkeye dealer

Please contact our sales and marketing team at becomeadealer@hawkeyespas.com.